Shipping policy
Dispatch Information
- Processing Time: Orders placed before 12:30 PM AEST (Monday - Friday) are dispatched on the same day. Orders placed after this time, or on weekends/public holidays, will be dispatched the next business day.
- Sale Periods: During high-volume periods (sales or new launches), please allow up to 7 business days for processing.
Shipping Rates & Delivery Times
We utilize trusted carriers including Australia Post, SEKO, and DHL Express to ensure your parcel arrives safely.
Australia (Domestic):
- Standard: $8.99 AUD (Free over $150 AUD) | 2 - 6 Business Days
- Express: $12.99 AUD | 1 - 3 Business Days
New Zealand & Singapore:
- Standard: $15.00 AUD (Free over $150 AUD) | 4 - 7 Business Days
Rest of the World (International):
- Standard: $23.00 AUD (Flat Rate) | 5 - 12 Business Days
- Express: $27.00 AUD (Flat Rate) | 2 - 5 Business Days
Customs, Duties & Taxes
All international orders may be subject to local customs duties and taxes. These charges are the sole responsibility of the customer. We recommend checking your local customs thresholds before placing an order.
Tracking Your Order
Once dispatched, you will automatically receive an email with a tracking number and a link to monitor your parcel.
Delivery Responsibility
Please double-check your address at checkout. We are not responsible for deliveries to incorrect addresses provided by the customer.